1. Introduction

Welcome to Mad City Electronics Repair! These terms and conditions outline the rules and regulations for using our repair services. By using our services, you agree to comply with these terms.

2. Service Description

We specialize in repairing electronic devices, including but not limited to smartphones, tablets, laptops, and gaming consoles. Our skilled technicians will diagnose and fix issues promptly.

3. Pricing and Payment

• Our repair fees are based on the type of service required.
• Payment can be made via cash, credit/debit card, or other accepted methods.
• We require payment upon completion of the repair.

4. Turnaround Time

• We aim to complete repairs as quickly as possible and will seek to provide accurate and timely estimates of repair timelines.
• Delays may occur due to parts availability or unforeseen complications.

5. Liability and Disclaimers

• Data Backup: Customers are responsible for backing up their data before repair. We are not liable for any data loss during the repair process.
• Accidental Damage: We are not responsible for accidental damage caused during repair outside of gross negligence.
• Pre-existing Conditions: We cannot guarantee repairs for devices with pre-existing issues.
• Wear and Tear: Normal wear and tear may affect repair outcomes.

6. Privacy and Data Protection

• We handle customer data with care and comply with data protection laws.
• Customer information is used solely for repair purposes and no personal information from devices will be stored for any reason – you must back up your own devices.

7. Customer Responsibilities

• Provide accurate information about the device and its issues.
• Unlock devices and disable security features as needed.

8. Intellectual Property

• Customers retain ownership of their devices and data.
• Software licenses and intellectual property rights remain unaffected.

9. Termination and Refunds

• We reserve the right to terminate a repair service if necessary.
• Partial refunds are available for uncompleted work, time spent and parts used deducted.

10. Miscellaneous

• Force Majeure: We are not liable for delays caused by unforeseen events.
• Governing Law: These terms are governed by the laws of Wisconsin, USA.
• Dispute Resolution: Any disputes not resolvable by mediation will be resolved via arbitration.